We all know teamwork is crucial for achieving efficiency and excellence within a company because, no matter how well you work, having a little help (human or bot) is always needed.

It’s easy to stress out when trying to keep up with all your customer messages while offering quality service. So, if you are looking for another way to get more done and get more rest, this tool is precisely what you need for your website and social media.

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Check out all the fantastic benefits of using a chatbot:

1. Better customer engagement

Consistent, quick, and relevant answers –It’s the power of conversational AI chatbots! 

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This type of software is smart enough to drive conversations with a personal touch by structuring responses according to customer data and history. You can deliver real-time answers while getting a deeper understanding of your audience, for chatbots can collect data and provide records of clients’ pain points/needs by having one-on-one interaction.

2. Improved internal communication

Chatbots don’t only provide benefits for your customers but your employees as well. They make communication processes easier by avoiding too many contact stages (with different departments in your company) and answering immediately. 

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They can be used for onboarding processes to respond to employee questions or for answering basic inquiries about PTO, protocols, work shifts, etc. 

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3. Reduced costs

One of the main elements to differentiate your business is the quality of your customer service. Chatbots can help you build a consistent, professional, attentive, and receptive system at a lower cost. 

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Implementing AI chatbots does require investment, but it helps you save more on salaries, training, and infrastructure. So, it’s more affordable in the long run. 

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4. Higher lead generation

Since you can preset specific questions, chatbots can deliver personalized messages throughout conversations to engage clients and guide them to purchase your services or products. 

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AI bots boost conversion rates and qualify leads by offering personalized recommendations, special benefits, or discounts. You can even implement sales chatbots or use AI bots to direct clients to your sales team.

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5. Omnichannel power 

Chatbots can effortlessly operate (and sell) through different platforms –like Facebook Messenger, WhatsApp, Instagram, or your website. 

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It’s the perfect tool to be available 24/7 while boosting your activity and sales. 

6. Multilingual possibilities

Now you definitely can have more leads from many different countries! You can program your chatbot to answer customers in their language and expand your market opportunities.

7. Increased free time!

Bots don’t only save you money but a lot of time. You can address a hundred customer queries at the same time (without the hustle). But if you still need a more human touch, you can direct clients –with more complex questions or issues– to live chat agents. You’ll still be able to deliver instant and consistent answers in less time while building better interaction. 

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If you still want to save up more time with task administration, we can help you! We take care of every HR task and employee management so you can focus on the top responsibilities. 

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Contact us:

hello@gofasti.com

+1(214) 817-1200